Our Vow to Wow
At iBUYONCE we want you to have a fulfilling shopping experience. We are a destination dedicated to bringing you items of the highest quality, with the best warranties and guarantees in the market. For the majority of our items, we deal directly with third party suppliers, who fulfil orders on our behalf. In these instances, we will pass any warranty, quality, refund or exchange queries on to them to assist. As we stock minimal items, you will be bound by the return and refund policy of the manufacturer/supplier that fulfilled your order. To assist you, we have set out our returns policy below.
Proof of purchase
To obtain a refund, exchange or to repair a product that you have purchased from www.ibuyonce.com or any supplier we work with, you must provide proof of your purchase. Proof of purchase includes:
· Tax Invoice (preferred option).
· Finance documentation (3rd party suppliers may not accept this).
Whilst we, along with our suppliers, will make every effort to locate transaction receipts, if you have lost or misplaced your tax invoice, we will only accept a bank or credit card statement if the amount on that statement directly corresponds to the amount for which the product in question was purchased. This will be for any iBUYONCE branded products specifically. 3rd party suppliers will operate under different guidelines, so you will be required to review their return and refund policy.
Refunds generally are only paid to the customer whose personal details are noted on the Tax Invoice or Purchase Orders. Refunds will be processed using the original payment method. If you purchased using a credit card, any refund will be processed to that card. Please note that processing times for refunds to credit/debit cards are outside of our control. Paypal refunds will processed to the card or account used for the original purchase. Paypal refunds will generally be processed within 48 hours.
Based on the fact that we search high and low for the highest quality items, we have no doubt that you should be 100% satisfied with the quality of your purchase.
Please remember, refunds or returns are only available where the product is returned undamaged, in its original condition and packaging, complete with instruction manuals, assembly instructions and accessories. If an agreeance has been made to exchange goods for a change of mind, then the purchaser will be solely responsible for all transportation, mailing and any other associated costs with returning the item. The item must also be returned in original condition, with all packaging intact.
At www.ibuyonce.com we will do our best to protect your interest and rights to a refund although we will be bound by supplier and manufacturer policies. It is recommended that when purchasing, you familiarise yourself with both ours and the suppliers return and refund policy. This will ensure you are best informed of your rights.